Refund policy


We provide 15 Days(from delivery date) hassle-free exchange guarantee. Just let us know which style/size you would exchange to. The exchange will be shipped within 2 business days after receiving the return. Return shipping is not covered


If you are not satisfied with the item, please contact our customer service within 30 days of receiving the item to request a return. Therefore, we encourage you to inspect and try all items as soon as they are delivered.

**Important note:  Customized items and custom tailored Dress are non-returnable and non-refundable.  

**Important note:  Orders for multiple products are not eligible for returns

**Important note: Multiple orders combined into one package are not accepted for return. When an order is returned, a returned logistics tracking number is required for filing.

If you wish to make a return or request a refund, you should go the write to us at and we will give clear instructions as to how to proceed with your return. 

Customers will be responsible for all shipping costs associated with returns or refunds.

Your Dress must be returned in its original packaging and in the exact condition in which it arrived.  

Once receives and inspects your returned item, we will notify you via email that it is in our possession. reserves the right to determine the returned product’s condition.  We will contact you as soon as a determination has been made regarding the approval or rejection of your refund request. If your refund has been approved, we will process the request and issue a full refund within 7 working days.

    Please feel free to contact SOLOVEDRESS team for your return/exchange.